Our experience

We have a lot of experience of working with people online and on the phone. Some of us started doing online therapy as early as 2005. But communicating via social media has changed a lot. There are more choices of apps and software, and it is increasingly integrated into people's social life, professional working and our gadgets.

The Pink Practice is an established LGBTQI therapy and counselling practice. We launched in 1989 at Gay Pride in Kennington Park in Brixton. All our therapists are highly experienced, qualified and registered with the UKCP or BACP.

Why choose online or phone therapy?

People have different reasons for wanting online or phone counselling. During the pandemic, people haven't had a choice if they want therapy. We think this is going to change how people use therapy even when the need for social distancing has been eliminated. Some people may want to continue online or come back to the office or do a mix of online and in-person. But people often have practical reasons for wanting online therapy such as mobility issues, childcare, or living away from London.

Online therapy has been very helpful during these pandemic times. People either have time to address problems that have been around for awhile or they have no choice but to confront them. So we are hearing from couples who want to work on changing/improving their relationship. Some people need support with difficult feelings like anxiety or depression or disorientation. Many people feel a need to plan their lives beyond lockdown. Others want to deal with something they have managed to park out the way over time and is now saying it needs to be spoken about.o

What choice of software or apps is there?

We find people also have preferences about whether they want to speak over the phone, or use WhatsApp, Skype, Zoom, Wire, or FaceTime and so on. You can also choose whether you feel like using the camera or just the audio. Choose a medium that feels right for you and let your therapist know what you prefer.

Who do you work with online or over the phone?

We find online therapy or voice calls work equally well with individuals, couples and families.

When can this take place?

We are available Monday - Friday, 8am - 8pm. We will do our best to accommodate you and your schedule. There are times when we can offer appointments on Saturday mornings.

How often is the counselling?

People vary in what they want and in what they need. At The Pink Practice, we find people have a sense of when they next want to schedule an appointment so we like to be led by you on timing. It may depend what's going on for you. Most people opt for fortnightly, three weekly, monthly and so on. In fact, we encourage space between appointments so you have time to live, reflect, try out new ideas or behaviours. Having said that, there are times when you might need more frequent appointments. During periods of lockdown, we find that some individuals and couples want more frequent appointments as they are dealing with more intensity or have more time.

How much does it cost and how do I pay?

Individuals £90 - £150 per hour
Couples & Families £110 - £190 per hour

To decide what you should pay, in this fee scale, we ask you to decide if your income compares as low, average or high compared to other peopleís income in the area where you live (eg London) and pay accordingly on the scale. With couples, we ask you to compare your joint income to other joint incomes in the London area, and pay accordingly on the scale.

Payment is by bank transfer two days before the appointment. We will send you those details once an appointment is in place.

How do I make an appointment?

Please email or ring us to arrange a brief chat about what you are hoping for from some counselling or psychotherapy. We can answer any questions you might have. We can consider if we can help you and who might be the best therapist for you.

What is your cancellation policy?

If you need to change or cancel an appointment we require seven daysí notice. If you give us more than seven daysí notice there is no charge. If you give us less than seven daysí notice we charge the fee you would have been paying whatever the reason for the cancellation.

More questions?

If you want to ask some questions or have more of a discussion, please contact us. If you want to make an appointment, we can talk briefly with you about what you might want from counselling and what we can offer.

More about how we work.....